InFocus LLC – Concierge service and b2b customer support outsourcing solutions.
Kyiv, Yaroslavska st., 56А, 04071
+ 380 44 237 77 77

InFocus is a service with products and ideas that help businesses develop.

We are creating a real concierge service of the future, changing the attitude to customer support, contact center and outsourcing, developing a service sector and making efficient and entertaining products.

Our mission is a concierge service as an integral part of each client’s life.

In
F u t u r e
O u t s o u r c i n g
C o n c i e r g e
U p g r a d e
S e r v i c e

Partners

Our relationships with partners are based on the principles of openness and decency. It’s an integral part of successful business. Interacting together, we don’t stop on the accomplished things, implement common ideas of the development of new directions and the assortment expansion of proposed services. At the same time, we keep the features of partnerships for both parties to provide the best products for customers.

Services

We offer services and products for large corporations, as well as for small and medium businesses.

0.1

Concierge service:

  • Outsourcing of informational and organizational issues
  • 24/7 customer support
  • Outsourcing of informational and organizational issues
  • Individual approach
  • Highly qualified travel consultant
  • Database of partners around the world

0.2

Incoming calls:

  • Hotline
  • Receiving and processing of orders
  • Virtual assistant
  • Organization of a Help Desk
  • Telephone consultations

0.3

Outgoing calls:

  • Calls by the database
  • Presentation of services
  • Cold calling
  • Marketing researches
  • Sociological surveys
  • Questionnaire

0.4

Loyalty platform:

  • Construction platform that will help to launch a loyalty program simply and efficiently
  • Possibility to create a personal program for each business
  • Development of concept, strategy and design
  • Development of concept, strategy and design
  • Convenient and simple integration with partner services
  • Bonus program;cashback
  • Travel platform with miles
  • Marketplace; рromotions and marketing activities;

0.5

Automatic services:

  • Interactive Voice Response
  • Automatic calls
  • Automatic informer
  • SMS mailing
  • Mailing of voice messages
  • Big data

0.2

Incoming calls:

  • Hotline
  • Receiving and processing of orders
  • Virtual assistant
  • Organization of a Help Desk
  • Telephone consultations
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0.4

Loyalty platform:

  • Construction platform that will help to launch a loyalty program simply and efficiently
  • Possibility to create a personal program for each business
  • Development of concept, strategy and design
  • Development of concept, strategy and design
  • Convenient and simple integration with partner services
  • Bonus program;cashback
  • Travel platform with miles
  • Marketplace; рromotions and marketing activities;

Advantages

0.1

ISO, PCI DSS CERTIFICATION

Thanks to the PCI DSS standard, the safety of the network infrastructure and database is under constant control.

0.2

MULTILINGUALISM AND ROUND-THE-CLOCK SUPPORT

We are fluent in Ukrainian, Russian and English and can find mutual understanding in any language around the clock.

0.3

MULTI-CHANNEL

We are available in all channels: phone, e-mail, WEB, online-chat, feedback, bots in Telegram, Facebook, Viber, chat in WhatsApp.

0.4

SEPARATE INFRASTRUCTURE

We have own departments from recruitment to quality control of employees who provide efficient working since the start of the project.

0.5

UNIQUE METHOD OF MEASURING SERVICE QUALITY

We provide professional training and development of specialists, and own system of measuring quality provides the possibility to control all stages of work.

0.6

FULL-SERVICE TECHNICAL SUPPORT FOR ALL PRODUCTS

We propose high quality technical support for all business and respond with pleasure to any wishes and recommendations of customers.

Team

We're ready to help you anytime and anywhere! Our superpower consists of a positive mood, desire and rich experience. Let's do the impossible possible to make your life simpler!

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